Enter the tracking number from your shipping confirmation email and we will take you straight to the carrier's live status.
What happens after you order
- STEP 01Order confirmedYou receive a confirmation email within minutes. If it has not arrived, check your spam folder before writing to us.
- STEP 02Packed and dispatchedWe prepare your parcel within 1 to 2 business days and email you a tracking number the moment it leaves the warehouse.
- STEP 03On its wayDelivery normally takes 3 to 7 business days. Tracking can take up to 48 hours to start updating after you receive the number.
Common questions
- I have not received a tracking number yet
- Tracking numbers are sent when the parcel is dispatched, not when you order. If it has been more than 2 business days since your confirmation email, get in touch and we will look into it.
- My tracking number does not work
- Carriers can take up to 48 hours to register a new parcel in their system. If it still shows nothing after that, contact us and we will chase the carrier ourselves.
- My tracking has not moved in days
- Short pauses are normal while a parcel moves between facilities. If nothing has changed for 7 business days, email us and we will open a claim and either replace or refund your order.
- Tracking says delivered but I have nothing
- Check with anyone else at the address and look around entrances and porches, then contact us. We will open a carrier investigation and make it right.
- Can I change my shipping address?
- Only before the parcel is dispatched. Write to us as soon as possible and we will change it if the order has not yet left.
Still stuck? Contact us with your order number and we will reply within 2 business days.